[et_pb_section fb_built=”1″ admin_label=”Video Title Section” _builder_version=”4.14.8″ background_color=”rgba(0,0,0,0.5)” background_image=”https:\/\/websitedemo.schoolcues.com\/montford\/wp-content\/uploads\/sites\/11\/2022\/06\/about_bg.jpg” background_blend=”overlay” min_height=”186.8px” custom_margin=”0px|||||” custom_padding=”85px|0px|127px|0px||” saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”37px” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
Frequently Asked Questions<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/websitedemo.schoolcues.com\/montford\/wp-content\/uploads\/sites\/11\/2022\/06\/schoolcues.jpg” title_text=”schoolcues” align=”center” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.8em” header_font_size=”38px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
SchoolCues is the primary way the School office and faculty communicate information with parents and families.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” text_font_size=”38px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
FAQs<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion open_toggle_text_color=”#d9534f” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#FFFFFF” closed_toggle_background_color=”#d9534f” icon_color=”#FFFFFF” use_icon_font_size=”on” icon_font_size=”29px” _builder_version=”4.14.8″ _module_preset=”default” toggle_level=”h1″ toggle_font=”|700|||||||” toggle_font_size=”27px” closed_toggle_font_size=”20px” body_font_size=”19px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion_item title=”What is the quickest way to contact and get a response from SchoolCues Support?” open=”on” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Please use the Support button to the left of your screen on the SchoolCues page and always<\/u> indicate your school name and email id to submit a ticket for the quickest response. Response time from Support will be longer<\/i><\/u> when an email is sent to Support@schoolcues.com<\/a><\/span><\/strong>. You will hear back from them within 24 hrs.<\/b><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I left a message for SchoolCues Support over the phone and did not get a response back.” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n We do not offer phone support as our Customer Support process is entirely done online. As a result, we are unable to respond to any messages over the phone.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I do not have my invitation code to register and create my account. ” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n The invitation code will be provided as part of the SchoolCues account creation instructions directly from your school<\/u>. SchoolCues Support will not<\/u> be able to provide you with your account creation instructions or the invitation code<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I did not receive my activation link after I signed up.” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n On the Sign Up page, click on the link \u201cActivate your account<\/b>\u201d and then click on Resend Activation Code<\/b>, enter your email address and click on Send<\/b>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When I click on Forgot Password and enter my email ID, nothing happens.” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Clicking on \u201cForgot Password\u201d will automatically generate a new password provided your email Please check with your school to confirm that your email id matches that in the school records [\/et_pb_accordion_item][et_pb_accordion_item title=”When I log in, I am not seeing my child\u2019s name or any other school related activities.” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Parent email address should match<\/i> the email id in the system back end which is associated with your child. If there is a mismatch in the email ID, you will be unable to view your account information and details after login<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Should I re-register my account every year on SchoolCues?” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n It is not necessary to re-register your account every year. Registration and activation is a one-time process unless<\/i> your email address changes, in which case, it will be necessary for you to [\/et_pb_accordion_item][et_pb_accordion_item title=”SchoolCues Mobile App Service” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Frequently Asked Questions REFERENCE SHEET FOR PARENTS USING SCHOOLCUES SchoolCues is the primary way the School office and faculty communicate information with parents and families. Please do NOT reply to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/pages\/1800"}],"collection":[{"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/comments?post=1800"}],"version-history":[{"count":2,"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/pages\/1800\/revisions"}],"predecessor-version":[{"id":1803,"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/pages\/1800\/revisions\/1803"}],"wp:attachment":[{"href":"https:\/\/websitedemo.schoolcues.com\/montford\/wp-json\/wp\/v2\/media?parent=1800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nid has been registered in the system<\/i><\/u>. However, if you have not signed up and activated your
\naccount on SchoolCues, we will be unable to locate your email in the system. As a result, your
\npassword cannot be reset. Please use the Account Creation instructions that you would have
\nreceived from your school to create and activate your account on SchoolCues.<\/p>\n
\nbefore registering your account. This is extremely important<\/i>.<\/p>\n
\nreactivate your account as a security precaution.<\/p>\n\n
app. It has to be through www.SchoolCues.com<\/strong><\/span><\/a>.<\/li>\n
optimized for the respective phone devices. The app is free to download from the
iTunes app store and Google Play.<\/li>\n
that is on file associated with your child.<\/li>\n
year).<\/li>\n
SchoolCues mobile app<\/u> or SchoolCues web<\/u><\/li>\n<\/ul>\n